Frequently Asked Questions

Choose a category below for immediate online lottery help! If our FAQ section has not answered your inquiry, please contact us at any time. Our Customer Service team will be happy to assist you further!

Top 5 Questions


Is my personal and payment information protected on the site?


Absolutely. Your personal and payment details are encrypted under Geotrust 128 SSL bit security and accessible with a username and password only. All traffic between your web browser and our site is completely secure and you should not hesitate to make deposits or withdrawals at theLotter Oregon. You can view the Secure Sockets Layer lock symbol in the address bar at the top of the browser page. For more information about how we secure your personal data please see our Privacy Notice


How do I start?


Getting started at theLotter Oregon is a quick and simple 3-step process.

Step One
Sign up by clicking the Sign Up button or the Order button in any lottery. At this step you will need to enter your email and choose a password. Make sure you choose a strong password to protect your account.

Step Two
Fill in additional personal details. You will be asked to enter your name, birthday, full address, and phone number. We need this information because we are required to perform due diligence on our customers.

At this stage, you can limit the amount you can deposit within a set period of time. (This can be changed later). And finally, you must confirm that you are over 18 years of age and have read and accepted our Terms of Use.

Step Three
Associate a payment method with your account so that you can fund your lottery wallet. You will be shown the available payment methods and you can choose the one you prefer. Fill in the information required by your specific payment method.

After completing these 3 steps, you’re ready to go!


How do I set my notification preferences?


To select which notifications you wish to receive from us, whether by email or SMS, please visit the Notifications section of your account on our desktop site and specify your preferences.

You can choose to receive activity updates, promotional emails, SMS winning alerts, and notifications when your lottery tickets are scanned and uploaded to your account.

Please note: If you choose not to receive activity emails, you will not receive participation confirmation emails, account activity updates, or winning notifications.


How do I change my password?


To change your password, please visit Personal Details on our desktop site, list your existing password and your choice for a new password. Please note that your password have 8-25 characters and include one uppercase letter, one lowercase letter, and one number. = < > are invalid characters.

If you have forgotten your password, please click here.


Will I be able to see a copy of my ticket before the draw?


theLotter Oregon makes every effort to ensure that you will be able to view your scanned ticket in your account prior to the draw.

In the unlikely event that we are unable to fulfill your ticket order due to technical difficulty or circumstances beyond our control, the ticket will be cancelled and refunded to your account with additional compensation. We will do our best to notify you of this situation before the lottery draw takes place.

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