Frequently Asked Questions

If you have forgotten your password, you can retrieve it through this automated link. However, if you do not receive your password to your private email, there may be a problem with your email address. If you have any problems logging in, please contact our Customer Service team.

Your username was assigned when you signed up at our site and it is not necessary to retrieve it for your continued play at theLotter Oregon.

theLotter Oregon is compatible with all operating systems but we recommend using our site in the following browsers:

• Microsoft Edge
• Google Chrome
• Mozilla Firefox

If you encounter difficulty, please contact us so that we can provide further assistance.

With regards to Chrome and Firefox, please make sure that you are using a recent version of these browsers.

If you have not received a confirmation email after ordering lottery tickets online at theLotter Oregon, please make sure that you have selected to receive activity emails in the Notifications section of your account. You can also confirm that you are participating in an upcoming draw by seeing its listing in My Account. We also recommend that you check your spam/junk email and approve theLotter Oregon as a safe sender in your email settings.

If you have questions about your account or you would like additional information about lottery play, don’t hesitate to contact us at theLotter Oregon. There are a variety of ways to reach us listed on the Contact Us section of the site.

At theLotter Oregon, we are committed to responding to our customers’ inquiries as quickly and thoroughly as possible. We will strive to respond to your email inquiries in less than 24 hours and you can see our response in the Emails section in your account. There are a variety of ways to reach us listed on the Contact Us section of the site.

theLotter Oregon regularly sends players activity emails notifying them of their winnings and alerting them with news about jackpots and lottery draw results. In addition, we update our customers with information about our promotions, raffles, superdraws, and new lottery draws.

To make sure you receive these mails you may need to manually add our email address to your list of contacts. Should you notice that one of our emails has been marked "Spam" or "Junk", then all you need to do is select the email in question and add us to your list of safe senders.

If, for whatever reason, you do not wish to get updated via email, you can change your notification preferences. Alternatively, you may contact Customer Support for assistance.